Customer Testimonials
Very nice and professional staff!
The techs and staff are the best!
Perfect service as usual
Outstanding service will always return for any service my vehicle needs.Chris S .asst Service Mgr went way beyond what was expected l greatly appreciated his dedication to resolving my issue and the respect for Castle Auto.
Our Escalade was managed Promptly and Professionally. J R Arnold and his Team always take care of us and provide us with VIP Service. Thanks to the Castle Service Team!
Eva was our sales rep. She had the car up front for us to see when we arrived. Eva was patient with us through the process. Thank you Eva.
They did a quick oil change seeing that I had a scheduled appointment
Easy process and great people
Joe C in service was very friendly and helpful
Ashley is an outstanding service writer. She goes above and beyond for her customers!!!
Joe Collins did a very professional job
Excellent overall experience
We had a great experience at Castle. Our sales consultant, Eric, was very knowledgeable, helpful and took the time to answer our questions. The whole process was easy and we never felt rushed. Eric took a good hour to go over all the features of the car. Highly recommend Castle and Eric.
Chris and the Service Department have always been helpful in explaining any work that was needed and why.
I recently purchased my new Cadillac from Castle in McHenry. What a fantastic experience! The whole team there made everything so fast and easy! Fabian Guercio worked with me on a great price, Mike Lazzara made the finance side so painless and Henry La made sure I was completely comfortable in the new vehicle before I left the lot. It was honestly the nicest experience I've ever had buying a car! Thank you guys - I'll be back when it's time for the next one!
A complete failure of management. Took 110 days for them to deliver registration and plates so we had to drive around on an expired temp tag for weeks. I'm still owed a second key for the car that they lost right before delivery. Broken promise after broken promise for four months now. Never a return phone call despite many promises. Salesman has tried to help but managers never follow through. Buy somewhere else!
Our guy John and matt were awesome to deal with. Smooth not like others pulling teeth. Over knowledgeable at times with all questions that helped out in good ways.
Chris always takes good care of me, and he got me in and out quickly for an oil change and tire replacement. Pricing was good, and waiting area very comfortable. Only negative is they've starting charging a 3% credit card fee.
Joe, my service advisor was nice. However after the work was done on my car I noticed scratches on my car. I brought this to Joe's attention and he took the car back and tried to buff the scratches out...it didn't help. He told me the general manager would review the security footage and call me back..nobody called me. I don't appreciate being told someone will call me and they don't. Guess I need to find a new Cadillac dealership to take my car to in the future.
Always taken care of in the service department!
Excellent Service. Timely service. Service advisor knew what he was doing. Few extra things done with kindness and professionalism. Not car wash but detailed car cleaning. Oil change but they did tire rotation. Excellent service done.
Maintenance appointment for my Escalade Dino was amazing He went above and beyond to answer all my questions and provide the best service possible I live one an hour and it was definitely worth the drive to get service done at Castle Cadillac I will recommend all my Navy friends to go there for service
Good and efficient service. Ashley is a fine, professional and friendly service rep.
I made the appointment a week in advance. I gave my vin number and was told the part was available. The day of my appointment I sat waiting for 1 1/2 hours. I figured it was done when the employee approached me. Instead he told me that they didn’t have the part. Then he told me I had to go wait in line to sign a zero dollar invoice. There were three people in line so I left. I was supposed to get a call today to reschedule and nobody called.
⭐⭐⭐⭐⭐ 5 Stars!
A huge thank you to Eric Loredo, Matt Knudson, and Mike Lazzara for making my Cadillac-buying experience an absolute blast. These guys were professional, knowledgeable, friendly, and made the entire process fun from start to finish.
From answering questions to making sure everything went smoothly, they treated me like family and truly went above and beyond. The only thing I left without was my Cadillac floor mat, but I'm sure we'll get that figured out!
Consummate professionals all the way around. If you're looking for a dealership team that knows how to take care of customers, ... Read More Google - Jun 9, 2026
Excellent experience from the minute we walked in and till we left home with our new purchase. Sales people walking the lot willing to help. Didn't have to go chase a Sales rep down. Tony Twall was our Sales rep who help us with our purchase. He made all accommodation possible to help accomplish our needs and expectations.
Let’s be honest! No one likes dealerships. But I do have to say, I was very impressed by the young salesman who took care of me. He was not pushy, arrogant, and he treated me with respect throughout the entire process. It only took him one visit to get me to buy a car, while salespeople at other dealerships had spent months trying to convince me otherwise. I’m very happy and blessed with my purchase. Thank you, Henry, and The Castle Cadillac team, for having honest and trustworthy employees. I will definitely consider you for future purchases.
Our sales rep Tony was courteous, informative and showed us a vehicle with the options we wanted. He made us comfortable during our visit and ultimately purchasing a new XT5 cadillac. Mike in finance also made it a pleasant experience.
My husband and I had a wonderful experience. Josh our sales guy was on top of his game and was able to explain everything we needed to. There was no dancing around what was expected and what we were looking for. He made sure everything happened and it went fast and smooth. We love our new vehicle and definitely highly recommend this place!
Great buying experience. Our salesman Tony Twall was awesome.
Found the car I was looking for and delivered it to my house. Truely a great experience. Fabian from Castle Cadillac was awesome.
Henry and the Castle team went above and beyond to help facilitate the leasing of our XT5.
Made an appointment for an oil change online for 6:15. My husband and I arrived early, right at 6, and was told they don’t have anyone working this late to do an oil change. Hours show service department is open until 7. We drove about 25-30 mins out of our way to come here because we have had excellent service here in the past and my husband is a loyal customer, but we were extremely disappointed tonight. Maybe change your online scheduling so this doesn’t happen to other customers.
My service agent Ashley was great. However, my car now has a fish smell coming from the vents there before. I’ve never experienced this after service.
The service department provided fantastic customer service. Joe and Mary Kay made sure I had a loaner car. Joe even arranged to charge the battery for us. Great job. Thanks!
Tony was incredible! A really great experience.
They try very hard to make you happy and satisfied with the work they do. Dino in Service goes the extra mile to make sure everything is completed to your satisfaction.
Max P was awsome to work with. Got me exactly what we wanted. I was very picky for our truck and couldn't be happier. He was patients, understanding and willing to meet all our needs. Thanks Max and thank you Mike L!!!
Ashley n Chris and staff in service stand up people and i am glad I have them as a team at Castle on Rt31 in McHenry smile n be happy n make everyday a better day I had good years at Heritage Cadillac in Lombard where I have purchased 3 different vehicles and very pleased with doing my services at your dealership for oil tires (rotate n filters and updates thanks to you all March 26 th 2026
They charged me $229.95 to diagnose a problem that was plainly listed on the dashboard. Then they tried charging me $1720.29 for a part that I found online for $69.30. THE SAME PART! DO You think I'll be seeing them any time soon? I don't.
Ramsi is the man!! Super helpful and respectful. I definitely recommend . 10/10
I took my Cadillac XT6 to Castle Auto Plex to get maintenance done and I dealt with Ashley in the service department. She was excellent with communicating with me giving me updates on my vehicle. I highly recommend Ashley with my service needs. Thanks again for taking care of my vehicle.
We are always happy with their services. Never a problem. Have been using them for 12 years.
Had an appointment at 9 am to check why check engine light went on for a day, and then went off, and check battery. Thought maybe a censor. After an hour and a half still hadn’t heard anything. Texted the service advisor finally to ask status. Had to text him twice for response, then apologized and said he’d have information shortly. Another half hour passed before they advised me they recommended over $10K in repairs for my 2016 Escalade valued at around $13K. Had them change battery only and still cost me almost $600! 🤔
Zakk Zerin was the most knowledgeable salesperson I have ever spoke too. Lightning fast answers to any questions I had, and he listened to all my needs when finding the perfect vehicle, I love my escalade. Big thanks to Jerry Spanier, the manager who introduced himself, and made us feel welcome
If you are an out of state purchaser, do NOT buy a car from this dealership!! I purchased a CT5-V Blackwing from this dealership on June 26th. I had been in contact with the dealership and waited for the vehicle to arrive which it did on the 20th. I spoke with them the next day to confirm the vehicle was indeed delivered and began the process of purchasing it. I purchased the car outright on the 26th. Dealing with the salesman was fine, no problems. Dealing with the finance department became a nightmare!! From the scheduling of transportation to ... Read More Google - Jul 16, 2025
My 10 day pay off on my old auto loan wasn't sent for 15 days, and my lavender renewal wasn't even sent out for OVER TWO MONTHS. It took 2 weeks of me calling daily, and jumping through hoops to even find that out. Though I like my vehicle and the employees I work with were very pleasant, the level of unprofessionalism from the title and licensing department is inexcusable.
Always have been satisfied with the service. People always kind and helpful. Will return for any service.0
Dino was excellent in service department Very friendly and knowledgeable with the maintenance of my XT5 He even knew how to fix the code on the coffee machine 😀
They tried to charge me $100.00 over the list price. Console was not put together correctly. Grease all over the inside passenger door. This is only part of it. Omg the absolute dealer I have ever been to. Service managers voice mail says Gary Lange, and he dies not return calls. The bill is incorrect and you owe me money. My bet is no one will call me.
Not too happy with this place. I cancelled other plans to take my car in to get a couple of recall issues taken care of only to find out the parts weren't in after being told they were in. Not too happy!!!!!
I had a good experience until I went to checkout and was then intercepted by Pete Clifford who is in customer relations. He was extremely unprofessional and racist. He mentioned politics, religion, and asked my underage daughter to write down our information in his private book while I speaking to someone else. More formal complaints are on the way as he conduct is unacceptable. If you are a person of color please be careful at this location.
Sarah is a asset to your dealership i met Sarah in 2015 when I purchased my 2015 gmc Sierra at the dealership in crystal lake in also purchased a 2023 terrain from her in the past I used to buy all my cars at Gary lang which is now castle in the future I will come into your dealership and let Sarah show me what is available purchase another vehicle from her
Sarah helped me so much, she made the process easy and stress less for me!I will be suggesting her to all my friends
Sarah Johnson has sold my family and I 3 of our GMs and we are glad to know she is at a local dealer again & we look forward to doing business with her again at Castle!
I had a fun and pleasant experience with Sarah at Castle Cadillac purchasing my first XT6.
Sarah spent so much time with me when I bought my last car from her at Anthony (her previous dealership), that I am 100% going to bring my business to her at Castle!
Buying a car has always been a nightmare, This was my first great experience. Sarah Johnson is probably the best car salesman in Illinois, she got me an amazing deal, and got me in and out. I will definitely be back to Castle and buy my next car from Sarah.
Derek Scare made the 1st service welcoming, and efficient. Mr. Scare went the extra mile walking through the initial service process as well future service options for the duration of ownership to maximize resale value. All the while ensuring repeat business as his first priority for the dealership. The waiting area was comfortable combined with complementary bottled water and snacks.
I hate to bring people down but this really frustrated me. I had scheduled an appointment today to test drive the New Escalade 2023 Sport. Sticker price was about $113,000. I was really excited to purchase this vehicle and upgrade my GMC truck and get this. I drove about an hour and a half to see it and potentially purchase it on the spot. I was told to ask for the manager, Estaban, I believe his name was. When I had gotten there, they had told me Oh it was sold already after I told them I am on my way. They ... Read More Google - Jul 21, 2023
I had miner collision damage from a construction sight which caused front bumper and plastic cover under radiator to get damaged. Plastic cover was damaged but caused radiator to crack between plastic and aluminum fins. Was leaking coolant clear as day. Could see from top engine bay. Knew exactly that needed new radiator. Service stated they did diagnostic and said radiator needs replacement for $2,300.00. Took them 4 days to tell me that. Glad I didn’t wait there. They advised to go with warranty department which that was not covered. I had opened claim with car insurance for the collision. They ... Read More Google - Mar 16, 2023
Actual price is much higher than what their website says. Also, if you're an out of state buyer, forget it - crazy requirements to secure a vehicle!
Very professional staff. Great customer service . Large selection of cars . No wait time for service .
Had a recall on my Cadillac, called to schedule an appointment for the recall. I was given an appointment for one week after my call, they told me the fix might take 3 hours to complete so my husband and I took time off work to drop off the car, we dropped it off and on the way back home they called to let us know the recall part was not in stock and had to be ordered so come back and pick up the car and make another appointment. Total incompetence.
Been playing phone tag with them all week trying to set up financing before I make a two hour trip there and no one calls me back. The last person I talk to told me she wasn’t sure if the mileage was right on the Internet after I spoke to her twice prior to confirm it. They are a hot mess over there.
Could not get the finance rate I was hoping for. I thought they could do more despite my credit rating. Disappointed! 🙁
Disappointed that there wasn't any inventory to choose from
Came in for an oil change and it took two hours
Nobody approached me in showroom. Was busy but still expected someone to say hello.
Car was not available when we arrived. Disappointed as we were told it would be up front and ready to test drive. Second time here.
Set an appointment to get a new Cadillac, got confirmation from the dealership. I called and checked twice since I work everyday so I had to make sure the car is available. I got the typical "we'll pull it up and have it waiting for you". I took the day off, drove down from Wisconsin. Manager Jerry came out shook my hand once and never check back on me even though I was set to see him. But it's fine. Got told to wait. A salesman came back told me the car was not there. It'... Read More Google - Dec 22, 2018
